We do not leave our associates helpless when difficult and scientific product issues need to be addressed. Our fully staffed customer service center answers clients questions. Technical questions that cannot be answered by the customer service department are referred to our scientists. We also maintain a science e-mail address ([email protected]) for answering technical questions and offering support to our associates.
We track questions, complaints, and adverse reactions reported by our associates and review these for patterns so we can take any steps needed to maintain quality and safety.